Shipping Policy
At aizalcollections.pk, we are committed to delivering your orders safely and on time. Please read our shipping policy below for details about order processing and delivery.
1. Order Processing
All orders are processed within 1–2 business days after the order is placed and confirmed.
Orders are not processed or delivered on public holidays or non-business days.
2. Delivery Time
Once your order has been processed and dispatched, delivery usually takes:
3–5 business days
Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the terms and conditions of the specific promotion.
4. Order Tracking
Once your order has been dispatched, you may receive tracking information through your provided contact details, depending on the courier service used.
If you have not received your order within the expected delivery period, please contact us so we can assist you.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
aizal.pk will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
6. Delayed or Lost Orders
While we work with reliable delivery partners, unforeseen delays may occasionally occur.
If your order is significantly delayed or appears to be lost, please contact us. We will work with the courier service to investigate the issue and provide assistance.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible with details of the issue. Where appropriate, we may request photos or other information to help us investigate the matter.
8. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: Aizalcollections.pk@gmail.com
Phone: +92 325 3333994
Address: 592 G1 Market, Johar Town, Lahore, Pakistan
We are happy to assist you with any shipping-related questions.
Thank you for shopping with aizalcollections.pk@gmail.com !